• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎11-18-2022 10:39 AM

HP Recommended
Product: HP DesignJet Z9+ Pro 64-in Printer
Operating System: Microsoft Windows 10 (64-bit)

We have a new Z9 Pro that our computer staff is attempting to scan (set up with certain security settings) before it can be fully added to our network. When he attempted to reset the time, it got stuck on a firmware update message, which does not ever go away, even after the printer is turned off and on. The message tells me to download a firmware update to a USB drive. Cannot do that for security reasons. This plotter could not have contacted any sites because it can't get out to the Internet until the scan is done. We had a tech here to finish the setup but the plotter/printer was not even plugged in to an EtherNet port.

 

So we need to unstick this so we can finish configuring the security for the printer.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.