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‎01-13-2021 01:58 PM - last edited on ‎05-19-2021 10:09 AM by HP Administrator

HP Recommended
Product: Designjet T120
Operating System: Microsoft Windows 10 (64-bit)

 

If I try to print a test page during  install or from the Windows printer properties

  • it says the page was sent,
  • I can see the page flash through the Windows printer status window.
  • BUT nothing comes out of the printer.
Category:
2 REPLIES 2

‎01-13-2021 02:30 PM

HP Recommended

Is this a new install or a reinstall? Has the device ever worked? This type of behaviour is often due to a wrong driver being selected during install or possibly the printer being programmed to only print jobs coming from a particular IP address if network connected. Job storage might be an issue but I am not sure that the 120 series even supports that.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-21-2021 05:10 PM

HP Recommended

Dear Sir

Replace the driver  use the basic driver from hp support  selecting printer  then choosing basic driver 

folow installation as older printers ,add printer ,add a port ,....

browse  

 

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