Create an account on the HP Community to personalize your profile and ask a question
01-13-2021 01:58 PM - last edited on 05-19-2021 10:09 AM by JessikaV
If I try to print a test page during install or from the Windows printer properties
- it says the page was sent,
- I can see the page flash through the Windows printer status window.
- BUT nothing comes out of the printer.
01-13-2021 02:30 PM
Is this a new install or a reinstall? Has the device ever worked? This type of behaviour is often due to a wrong driver being selected during install or possibly the printer being programmed to only print jobs coming from a particular IP address if network connected. Job storage might be an issue but I am not sure that the 120 series even supports that.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Didn't find what you were looking for? Ask the community