Warranty Claim

[Mani151]

i want to contact hp support team for my warranty claim and complaint. 

[Ric_ob]

Hello, @Mani151 

Thank you for visiting the HP Support Community!

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- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
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- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
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[Mani151]

Hi RIC,

I have attached the picture with product model number and serial number. The head and cartridges was sent by HP after claiming warranty. The technician of local authorized service center of HP 'SNP Distribution' is unable to install head and cartridges and wasted the cartridges ink. Now they are asking customer to purchase the new cartridges. however it is not the responsibility of hp authorized service center to make the plotter in ready state.

Please provide the solution or guide me how to submit a complain against the case.  

[A_Gayathri]

Hi @Mani151,

Welcome to the HP Support Community

I understand you are facing an issue with your Warranty Claim. Not to worry I will help you to get a resolution to resolve the issue.

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