• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP DesignJet XL 3600dr 36-in Multifunction Printer with PostScript/PDF
Microsoft Windows 11

For the past few days my DesignJet has been giving me this error screen randomly and frequently. It will pop up half way through printing, scanning, calibration, just about anything seems to trigger this error. It started out of nowhere and typical troubleshooting doesn't resolve anything. I was able to pull up a system error code, and what appears to be some sort of other general error code  Research online has produced nothing, so I will most likely call HP but before I do I was wondering if anyone might know what this error is about. Thank you for any help.


System error: 83F1-653E-0000

Error Code: 0xbabeface00000000

 

System error: 83F1-653E-0000System error: 83F1-653E-0000

Clicking on "Details" reveals the following...

2.jpgError code: 0xbabeface00000000Error code: 0xbabeface00000000

1 REPLY 1
HP Recommended

This product is pretty specialized and i suggest your best course of action would be to engage HP and a certified technician.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.