cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Daveabq
New member
1 0 0 0
Message 1 of 3
316
Flag Post

WiFi printer connection failed

HP Recommended
Hp office jet pro 8610
Microsoft Windows 10 (64-bit)

 My printer has been working fine until today when the wireless connection from the printer to the router kept going off-line. I restarted the printer and ran the Wi-Fi set up multiple times. Wi-Fi signal is strong. My router works fine with all other connected devices.  The printer was purchased in 2015. 

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
27,993 27,837 1,520 1,611
Message 2 of 3
Flag Post
HP Recommended

@Daveabq

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

To identify which IP address is currently assigned to the printer, do the following:

1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch ( Settings ).

2. Touch Print Reports

3. Touch Wireless Test Report.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wired.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
petrus84
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Photosmart5524

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation