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‎01-16-2020 03:08 AM

HP Recommended

Hello

I'm hoping someone can help me. I have a Z3200ps Q6720A. It's Firmware is TR12-RB_15.0.0.2

I understand there's a later firmware update (TR12-RB_16). I'm having issues with jobs that are sent to print (colours are wrong regardless of the computer or OS used - only been happening the last 48hours. Printer itself is fine, so not a printing issue. Previously stored jobs print perfectly) I am hoping a firmware update will sort it.

When I go to the software/drivers page on the HP website there are driver updates but no firmware updates available for the Z3200ps.

Can anybody advise/point me in the right direction please?

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‎01-16-2020 07:32 AM

HP Recommended

It depends on the OS you choose. I have checked for WIN 10 and firmware is available for download:

https://support.hp.com/hr-en/drivers/selfservice/hp-designjet-z3200-photo-printer-series/3737540/mod... 

 

z2300.jpg

 

 

 




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2 REPLIES 2

‎01-16-2020 07:32 AM

HP Recommended

It depends on the OS you choose. I have checked for WIN 10 and firmware is available for download:

https://support.hp.com/hr-en/drivers/selfservice/hp-designjet-z3200-photo-printer-series/3737540/mod... 

 

z2300.jpg

 

 

 




My profile on LinkedIn

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‎01-16-2020 08:56 AM

HP Recommended

Many thanks for your help. Firmware updates didn't seem to show using a Mac but were all available with Windows.

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