• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎01-16-2020 03:08 AM

HP Recommended

Hello

I'm hoping someone can help me. I have a Z3200ps Q6720A. It's Firmware is TR12-RB_15.0.0.2

I understand there's a later firmware update (TR12-RB_16). I'm having issues with jobs that are sent to print (colours are wrong regardless of the computer or OS used - only been happening the last 48hours. Printer itself is fine, so not a printing issue. Previously stored jobs print perfectly) I am hoping a firmware update will sort it.

When I go to the software/drivers page on the HP website there are driver updates but no firmware updates available for the Z3200ps.

Can anybody advise/point me in the right direction please?

Tags (1)
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2020 07:32 AM

HP Recommended

It depends on the OS you choose. I have checked for WIN 10 and firmware is available for download:

https://support.hp.com/hr-en/drivers/selfservice/hp-designjet-z3200-photo-printer-series/3737540/mod... 

 

z2300.jpg

 

 

 




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-16-2020 07:32 AM

HP Recommended

It depends on the OS you choose. I have checked for WIN 10 and firmware is available for download:

https://support.hp.com/hr-en/drivers/selfservice/hp-designjet-z3200-photo-printer-series/3737540/mod... 

 

z2300.jpg

 

 

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎01-16-2020 08:56 AM

HP Recommended

Many thanks for your help. Firmware updates didn't seem to show using a Mac but were all available with Windows.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.