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‎05-27-2024 01:54 PM

HP Recommended
Product: HP DesignJet Z3200 24-in Photo Printer

Z3200 Spontaneously reboots when fed large files.  This is an intermittent issue where the printer will reboot after receiving a large print (20mb+) file. It has also rebooted once when printing an internal diagnostic image. I'm also not certain that the size of the file is correlating- it just seems that way as I haven't observed the rebooting with small files. 

 

  • It's a Z3200 A 24" non-ps
  • I've checked that all cables on the mech control card are well seated. 
  • The error log reveals nothing extraordinary.
  • Same results when printing from different computers with different OS, or when printing local port or network. 
  • The printer firmware is the latest release
  • My other printer- an identical Z3200 on same network- doesn't have this problem.

Any ideas would be appreciated. Thanks. 

Category:
2 REPLIES 2

‎05-27-2024 04:16 PM

HP Recommended

You may want to run a disk cleanup routine, could be excess temp files causing a failure due to lack of space.

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‎05-27-2024 09:09 PM

HP Recommended

Thank you for the reply. I'm not sure if there is such a routine for the Z3200.  It doesn't seem to be in the repair manual. Am I wrong?

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