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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Z6 DesignJet Error 0021-0001-0080

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05-18-2022 11:52 AM
Z6 DesignJet Error 0021-0001-0080
Stuck in a constant loop of 4 steps. I am on step 6 of 4 (no kidding). Seems to be a printhead issue but cannot find any support for this error online.
Possible sensor is dirty.
05-18-2022 06:38 PM
This error indicates that they system has detected debris on the Drop Detect Sensor which is mounted on the service station and you may need to clean it
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-19-2022 02:50 PM
HP does not distribute manuals to end users. Check around on internet you might find it for download somewhere.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-21-2022 03:50 AM
Googling "Designjet Z6" returned this 550pg service manual:
https://www.laserpros.com/img/manuals/hp-manuals/hp-designjet-t1700-t1708-z6-z9-service-manual.pdf
Good luck!