• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-13-2023 05:38 AM

HP Recommended

Condensed version as follows.

Original issue : Contacts in carriage peeled off and printer just kept saying to reseat printhead. Ordered carriage assembly, Replaced carriage assembly, did electronics test on the carriage after install to make sure nothing was missed. and it failed on the last test. results are as follows

SOL sensor not detectable using this test right now

Trying to access Tetris

Tetris OK

ALL 6 pens present

all 6 pen communication OK

PEN 0 CSIO fails

 Test failed

 

I went ahead and started it up and reinstalled the printheads, all installed with no issue. went to service to do the line sensor calibration and that is where it got a bit odd. everything looks as if its progressing fine. I get the RGB values and when i push OK it says calibrating and then fails 86:5:46 code

 

ALSO

 

when I try to test print I get the message 

 

No jobs can be Printed

 

An Ink cartridge or printhead needs replacement

check status and replace to continue

 

all ink and printhead status' are checked with no issue showing.

 

I have attached pictures of each screen.

 

20230608_141456.jpg20230609_095410.jpg20230609_095554.jpg

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.