• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP Z9
Microsoft Windows 10 (64-bit)

Hello

I have an issue with my Z9: even after multiple ICC profile creations, I have a huge magenta shift.  My photos cannot be well printed (I'm using CANSON BARYTA PRESTIGE paper)

Did someone already face this kind of issue ?

How can I change ICC profile ?

Thanks 

 

7 REPLIES 7
HP Recommended

Can you print the diagnostic page from the printers reports menu, scan and pos here?




My profile on LinkedIn

HP Recommended

Hello

thanks for your reply

I do not have a scan, here is a photo of the print

20210809_200311.JPG

HP Recommended

Have you tried printing from another computer? The diagnostic print from the photo looks fine.




My profile on LinkedIn

HP Recommended

Hello

No i did no test: I have only one computer with a calibrated screen.

 

HP Recommended

So I tried again from a basic portable in Srvb, I changed all the inks, same issue..

HP Recommended

After contacting HP support, they told me to replace some printer head, even if they are 'ok' in the plot file...

HP Recommended

if your printer has utility to create your own icc profile for different medias, do it..... the mosy accurate one.

 

Myself using Z3200 with 12 pigmented inks & I have about 6 icc profiles I made  for different canvas, photo papers etc 
all quite good & customers were very pleased....

 

If  you use only standard SRGB, icc profile,  make sure you loaded the media   , then calibrate  .. for example,
if you had an unknown   mat canvas,    then you pick the hp mat canvas, then to calibrate it.... when print, use

the hp mat canvas icc profile... this way, always worked out very closely.....

 

custom make icc is the best way, explore it with utility program....

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.