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‎05-14-2026 09:02 AM

HP Recommended

I am getting error message after replacing ink cartrige there is problem with printer or ink system contact HP

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1 REPLY 1

‎05-16-2026 06:18 AM

HP Recommended

Hi @Buildwell,
 
Welcome to the HP Support Community!

Thanks for reaching out!


I  understand how  it can be to see that error right after replacing your ink cartridge. 

Could you please share the exact printer model number with me?  

Here are a few  steps you can try : 

 

  1. Check cartridge seating: Open the printer cover and make sure the cartridges are firmly clicked into place. Sometimes they may feel secure but aren’t fully locked in.
  2. Clean electrical contacts: Power off the printer, remove the cartridge, and gently wipe the copper-colored contacts with a lint-free cloth slightly dampened with distilled water. Let them dry before reinserting.
  3. Reset the printer: With the printer powered on, unplug the power cord from the back, wait about 60 seconds, then plug it back in and restart.
  4. Update firmware: Outdated firmware can sometimes cause cartridge recognition issues. Check HP’s support website https://support.hp.com/  for the latest update for your model.
  5. Try another cartridge: If available, test with a different genuine HP cartridge to rule out a defective one.

    You can also refer to the link explaining about the  : HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Displays    - Click here .

I hope this helps. 

 

I'm an HP Employee.


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