Create an account on the HP Community to personalize your profile and ask a question
08-12-2020 01:28 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
Didn't find what you were looking for? Ask the community