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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- carriage jam error

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03-02-2019 02:13 AM
recently we have carriage jam error. but there is no paper jam we checked that. i think there is a problem with printing head. how to resolve that. we are in urgent. help us
03-02-2019 06:33 AM
I seen this error on DJ500, Z3100, Z3200 & caused by :
worn out belt
belt's tension ( twisted wrong direction also )
encorder strip on dj500/800 ( on right side where it entered through bracket not properly )
my last repair on Z3100 44" scan axis motor ( right side above service station )
You have to open the covers & carefully look at the carriage box movements & see where exactly it stop, sound
& error come up.
for reference only & I do not have your model.