• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
hp designjet t520
Microsoft Windows 7 (32-bit)

recently we have carriage jam error. but there is no paper jam we checked that. i think there is a problem with printing head. how to resolve that. we are in urgent. help us

1 REPLY 1
HP Recommended

I seen this error on DJ500, Z3100, Z3200 & caused by :

 

worn out belt

belt's tension  ( twisted wrong direction also )

encorder strip on dj500/800   (   on right side where it entered  through bracket not properly )
my last repair on Z3100 44"    scan axis motor   (   right side above service station )

 

You have to open the covers & carefully look at the carriage box movements & see where exactly it stop, sound

& error come up.

 

for reference only & I do not have your model.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.