• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎08-17-2021 01:17 AM

HP Recommended
Product: HP DesignJet T830 36-in Multifunction Printer

The printer loads the roll normally, continues to print, after 5-7 cm it unloads the roll without reporting any error. Printing is normal on A4 size plain paper. The sensors and the exposure tape were cleaned, but no result was obtained.

Category:
1 REPLY 1

‎08-19-2021 10:01 AM

HP Recommended

On the carriage there is a line sensor. A while back I had a couple of customers with similar problems and what we eventually found as that the printhead was leaking, resulting in a lot of ink in the service station area which resulted in the brush that cleans sensor was getting covered with ink and then transferring that ink to the line sensor. Open the right door and look at the mechanism. If you see a lot ink then you may have the same problem. In most cases we wound up replacing the service station  as the cleaning brush was damaged.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->