cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
maggoolee2525
New member
5 2 0 0
Message 1 of 4
325
Flag Post

designjet T1100 errorcode 86:01

HP Recommended
designjet T1100

have a 24" designjet T1100.....that keeps going into error 86:01

1.cleared cleaned and high pressure blew all platen areas  

2.cleaned encoder,carriage bar slide bush on carriage  

3.changed new  belt ...fully tensioned 

4.smooth carriage passage without any hitches on initialising

5.service station initialised OK 

Error appears 86:01

....did the diagnostic scan axis  ...OK

electronic Board OK...but it does say in a string of that the scan axis is 44.....attached photo

is it reading a 44" axis instead of a24" axis......

so is the board suitable for use both on a designjet T1100 44" and 24" or

do we have to upgrade firmware to the 24" model  

3 REPLIES 3
Repairatrooper
Level 13
Level 13
10,577 10,411 1,075 3,166
Message 2 of 4
Flag Post
HP Recommended

In the diagnostics menu, go to item 10 - Unit information and confirm that the part number listed is the same as the part number on the serial number sticker. If they are different then the Print Mech PCA has either been corrupted or an used one from another machine was installed. The only fix is to install a reconfigured PCA but you must obtain that from tech support. An incorrectly installed cutter can also cause this issue and removing the cutter and testing is the suggested diagnostics for this possibility.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
maggoolee2525
Author
New member
5 2 0 0
Message 3 of 4
Flag Post
HP Recommended

https://imgur.com/a/Klp54Nw ......thats the image....

If it were the printmech then it would read error  01.1:10  but this is not the case.....

im still suspecting the firmware is for a 44 inch T seriesn inlaid  and doesnt  stop at 24 " thus error 86:01

as i tested a couple of printmech  with this board ...alll ends at 86:01

Was this reply helpful? Yes No
maggoolee2525
Author
New member
5 2 0 0
Message 4 of 4
Flag Post
HP Recommended

if i use a main PCA board that is for a 44" on a 24" designjet t1100  ........will it error 86:01 show up in diagnostics from the main PCA board or from the Printmec board

 need to know where the scan axis will detect that the axis length is 24" as i did see on diagnostic  scan axis the length 44"  and an error 87:11

:is it the main PCA ......or is it in the printmec

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation