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‎08-08-2021 03:09 PM

HP Recommended
Product: hp designjet t2500
Operating System: Microsoft Windows 10 (64-bit)
 
Hello, on my designjet t2500 I change the head and it does not take it, I already have 3 heads bought and it is like he breaks them, at first he wants to install them but later he tells me to change the head, I already purge the pipes just in case and it's the same , and no error appears, only that I cannot install the head and logically it does not let me print or scan. Thanks
 
 
 
 

 

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3 REPLIES 3

‎08-08-2021 08:09 PM

HP Recommended

There is a known issue with printhead rejection, you must ensure you have to most current firmware installed. Go to support.hp.com and download and install the current firmware.

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‎08-12-2021 05:55 AM

HP Recommended

The reason is sometimes a glitch in the Carriage Board

 

CR357-67081 Carriage PCA w/ Line Sensor Cable 

replace board  with new printhead

✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️✔️

 

 


If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.😍

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‎08-12-2021 06:09 AM

HP Recommended

I already did it and it was not solved

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