english vs metric print issue

[don5263]

Hello all,  I am new here, so if this is in the wrong place or otherwise in error, please forgive me.  I have searched the web and this forum unsuccessfully prior to submitting this. 

I have been experiencing an issue with the printer where the paper width is not being "read" properly.  The plotter  and Windows are both set to english units.  When I queary the plotter to see the installed paper size, it indicates 34" paper.  When I queary the windows printer (Devices and printers) it indicates that the installed paper size is 33.98".  This slight difference appears to be from converting metric to english.  We have workarounds in place, but they are a little tedious and we often waste paper bacause the printer sees that the plot is wider than the installed paper and rotates to complete the print.

I have recently downloaded and installed the current HP printer driver and software.  It did not correct the issue.  

Has anyone else experienced this or have any ideas about a direction to persue?

Any assistance is greatly appreciated.

[skuks]

Hi Don5263

You are in the right place 🙂

On first reading you are using roll 34" and the windows seems to read wrongly measures. Couple of things:

- load different size roll and check result;

- as Tech specs describe- printing margins are 0,2 in (0,5mm) at all directions - meaning printing image must be 0,4in smaller in width to be printed without rotation, in this case use wider paper roll;

- most printers are using sizes already installed, but not with exact really measured size;

- for some driver reasons - read next link (something similar with your case):

https://support.hp.com/in-en/document/c01525380

Cheers 🙂