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Microsoft Windows 10 (32-bit)

My Designjet T 790 will suddently not load roll or sheet. Any time I try the display says: remove paper from sheet holder.
Never done that before, and I have been using the printer for 2 years now.

 

Kind Regards Ole

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

If it things that there is a sheet loaded the OOPS sensor might be sticking. This is a sensor in the paper path that detects when there is paper loaded from any source. You will want to go into the diagnostics and test all the sensors.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2
HP Recommended

If it things that there is a sheet loaded the OOPS sensor might be sticking. This is a sensor in the paper path that detects when there is paper loaded from any source. You will want to go into the diagnostics and test all the sensors.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanx for your help - the printer is running again.
Kind Regards Ole

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