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t730
Microsoft Windows 10 (64-bit)

When sending a print job to the roll, the printer will start by printing the first row, then quit giving the error message that is could not remove paper automatically. The printer also fails to print the diagnostic page. I have reset the printer but the message returns. 

5 REPLIES 5
HP Recommended

Hi,

 

you may try these suggestion to resolve your issue.

 

1.  clear paper in multi sheet tray and check if there is any jam

2. check if the spindle is working fine or any damage, or it is loose when roll core size is incorrect

3. try clean the encoder strip

 

Hope it helps.

 

 

 

 

Although I am HP Employee
I am speaking for myself and not for HP

Please click the Thumbs up icon below to say “Thanks” for helping! .
If my post help resolve your issue, please mark as "RESOLVED"
HP Recommended

Thank you for using the HP forum.

 

Error: T730 could not remove paper automatically Solution:

 

Open the roll cover.

Rewind the roll.

You may feel resistance if the paper is stuck; pull firmly.

Cut the paper if needed Rewind the roll.

Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.

Open the front window.

Try to move the printhead carriage out of the way.

Carefully remove any of the jammed paper that you can from the front window.

CAUTION: Take care not to damage printer's inside components.

CAUTION: Do not move the paper sideways, as it could damage the printer.

Close the front window.

Close the roll cover.

Reload the roll, or load a new sheet;

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

HP Recommended

Did you ever figure out a solution to this problem? I've had my printer for a year and just now started to act up and say that same message. Tried the suggestions by other members but nothing has worked so printer is not able to be used.

HP Recommended

Hi,

Did you find a solution for this problem?

 

Regards

HP Recommended

spindle clip should have no gap in it. this fixed mine.  pull out spin re-insert so it fits tight with no gap.20190405_162100.jpg

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