• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
hp latex 64 cutter
Microsoft Windows 10 (64-bit)

over the last few months, my hp latex 64 cutter has list it's mind. It will cut just fine for a while and then it loses it's **bleep** and I have to reload firmware, reboot it 1000 times... light incense around it... pray to the cutter gods, whatever.....

 

and then it will work fine for a month or 6 weeks.  then it all goes to hell again.... like today.. I have a large order of sticker that  need to be done. 4" circles.  4 up (2 up and 2 down). the circles are kiss cut and I have a perf cut set for a square around them.

 

Normally, it works just fine..... but occasionally on jobs like this, The cutter loses it's mind and either wont read the barcode, reads it wrong and cuts everything all messed up, or just does whatever it wants.

 

Then I have to sped days reloading the firmware over and over and over and over and over... and then it works again perfectly  for a while... and then... without explanation,  it  **bleep**s the bed again.... and the I have to rinse and repeat.

 

I need a resolution to this.... 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.