hp pagewide e77650dns giving unclearable 61.b5.13 error code

[nkosi07]

got a paper jam error from left door. cleaned sensors but error still persists

[PSSG]

Error 61.B5.13: The duplex diverter motor stalled while moving towards the airflow assembly.

1. Open the left door and check behind the duplex guide for any paper, paper remnants or other debris. Remove any paper or debris found.

2. Close the left door and press Ok.

3. If the error persists, turn the printer off, then on, and send a duplex print job.

4. If the error persists, please contact customer support.

After opening the left door, the left duplexer can be pulled out of the printer to clear jams. The left duplexer remains attached to the printer, but can be completely removed by releasing the left duplexer latch on the rear duplexer mounting rail. The duplex assembly also serves as an ink-collection unit for the printhead (termed the service fluid container).

[nkosi07]

shouldn't I replace the duplexer motor ?...I've tried everything mentioned above but the error still persists.

[PSSG · Accepted solution]

Replacing the duplex diverter assembly, A7W93-67056, would be the next troubleshooting step.

[nkosi07]

Hi, I've replaced the duplex diverter assembly and it managed to clear the error code. Thank you for your assistance🤝