if I switch my printer it says error 42:10

[msangi74]

if I switch my printer it says error 42:10

[cyun]

Hi,

for the error code 42:10 when initializes and printing, it tells there may be a paper or carriage jam, it also refers to a Scan Axis Motor Failure (electrical problem caused by difficulties moving the carriage – too much force needed to move it due to obstructions, high friction or restrictions).

In simple terms, ANY restriction or obstruction preventing the carriage from freely moving will cause the printer to stop working and show any of these errors.

The best and easier way to diagnose the problem is to locate the spot where the carriage stops when the printer shows the error (in case of no real paper jam). Most likely the main possible cause of the issue will be there.

If service onsite is needed, a proper diagnosis of the failing component is indispensable. Even if one component looks like the obvious cause of the problem, it is important to check other Scan Axis components.

This link shows you the detailed steps to clear visible obstruction  Troubleshooting Steps

Above is my suggestion, hope it can helps to solve your problem.

[Tabassum_S]

Hello,

System error: 42:10
Problem description: Carriage servo problem
Corrective action:

1. Switch the power off and disconnect the power cord. Reconnect the power cord and
power on the printer.
2. go to Support Menu by pressing the Power key continuously for 15 seconds.
3. Go to 2 Diagnostics menu and run 2.1 Carriage Servo diagnostic, see 2.1
Carriage servo.
4. After running this diagnostic if the printer will show error , Then it is hardware issue
please contact hp for part replacement

Although I am an HP employee, I am speaking for myself and not for HP.
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