• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎05-23-2022 03:07 PM

HP Recommended
Product: HP DesignJet T1100 44-in Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi Friends

new problem on my T1100 with her seconf life....

I have this message "incorrect loading, remove paper", but there is no paper in the printer.

the only way i have is "discharging paper" by the menu, but at the end of the procédure, the message stay there.

Thanks for your help

Dominique

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2022 04:44 PM

HP Recommended

Likely a bad sensor, typically in the paper path. If you look from the back there the paper loads you can see a flag in the path where paper loads from the roll. There are also test routines in the service menus you can run to determine sensor status. Finding as service manual you can download will be a big help. Trying googling it, there are website that offer manuals.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-23-2022 04:44 PM

HP Recommended

Likely a bad sensor, typically in the paper path. If you look from the back there the paper loads you can see a flag in the path where paper loads from the roll. There are also test routines in the service menus you can run to determine sensor status. Finding as service manual you can download will be a big help. Trying googling it, there are website that offer manuals.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-24-2022 11:04 AM

HP Recommended

Hi Repairatrooper

Well done, good job

a little blow of compressed air for a bad sensor in the paper path

Thanks

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.