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‎05-23-2022 03:07 PM

HP Recommended
Product: HP DesignJet T1100 44-in Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi Friends

new problem on my T1100 with her seconf life....

I have this message "incorrect loading, remove paper", but there is no paper in the printer.

the only way i have is "discharging paper" by the menu, but at the end of the procédure, the message stay there.

Thanks for your help

Dominique

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2022 04:44 PM

HP Recommended

Likely a bad sensor, typically in the paper path. If you look from the back there the paper loads you can see a flag in the path where paper loads from the roll. There are also test routines in the service menus you can run to determine sensor status. Finding as service manual you can download will be a big help. Trying googling it, there are website that offer manuals.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎05-23-2022 04:44 PM

HP Recommended

Likely a bad sensor, typically in the paper path. If you look from the back there the paper loads you can see a flag in the path where paper loads from the roll. There are also test routines in the service menus you can run to determine sensor status. Finding as service manual you can download will be a big help. Trying googling it, there are website that offer manuals.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-24-2022 11:04 AM

HP Recommended

Hi Repairatrooper

Well done, good job

a little blow of compressed air for a bad sensor in the paper path

Thanks

1 person found this reply helpful
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