large format HP printer wont print correctly with windows 11

[bkpiper00]

 I have a new HP desktop running Windows 11. My existing HP Widepage 4200 printer wont print correctly anymore. I cant make a PDF "fit" to papersize. In the past if the existing drawing was saved other that 24"x36" I could still print to it correctly. Also, if I print the "current" sheet it will correctly print. If I choose to print the complete set of plans (15 sheet) it rotates the print to portrait and prints half of the drawing.

I have updated to the latest drivers with no success.

[Jerry_57]

Hi @bkpiper00,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your issue is likely related to page size, rotation, and clipping behaviour rather than the printer hardware itself.

What to check
 

Check the page size setting in the print dialog
 

• Make sure the selected paper size matches the intended output size.
   
• If available, use the printer/software setting that keeps page size controlled by Software.

Check rotation/orientation
 

• Make sure the job is not being auto-rotated to portrait.
   
• If printing a full plan set, verify the print driver is not forcing a rotation that clips the page.

Check clipping behavior
 

• If only half the drawing prints, HP says this usually means a mismatch between:
  
  
  • The actual printing area on loaded media
     
  • and the printing area understood by the software/driver

For PDF jobs
 

• HP notes formats such as PDF, TIFF, JPEG, and PostScript may add margins outside the drawing.
   
• If your workflow allows it, look for a Clip contents by margins type setting to keep margins inside the drawing.

If printing a full set behaves differently from the current sheet
 

• That suggests the batch print job may be applying different rotation/page-size rules than single-sheet printing.
   

I hope this will help.

 

Take care and have a good day.