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‎04-11-2019 01:58 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The printer was giving an error and I ran diagnositics... an OOP senser was needed so I got that and installed it today.  Now the printer keeps saying that there is a paper jam and there is not... and also everytime i reboot it says it was not shut down properly (and it was shut down correctly).  I just tried to reset to factory and I can't get through the set up becuase the screen keeps getting taken over by the supposed paper jam.  It anyone has any ideas....

 

Thanks!

4 REPLIES 4

‎04-12-2019 10:26 AM

HP Recommended

@Leslie-in-Boise,

 

Thanks for reaching out to the HP Support community!

 

Please let us know the model of your HP Printer so that we can assist you with an accurate resolution.

 

 

ATHARVA_GP
I am an HP Employee

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‎04-12-2019 10:58 AM

HP Recommended

DesigneJet T730 is the model I have

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‎04-15-2019 09:16 AM

HP Recommended

DesigneJet T730 is the model I have

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‎04-17-2019 01:08 PM

HP Recommended

Hello... did you have any Ideas on this issue?

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