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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
starkbw
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Message 1 of 5
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Solved!

plott is not centered on paper

HP Recommended
Designjet T790 44in
Microsoft Windows Server 2019

Hey everyone,

 

we recently switched or print server and in this process we updated the printer driver as well as the firmware of the printers.

 

Since then we have the following issue with our T790:

 

When we print something form acrobat the plot is displayed centered on the paper:

2021-02-08 08_49_56-Window.jpg

However, what comes out of the printer looks like this:

2021-02-08 08_50_12-Window.jpg

which also means that the lines to the top border are cut off.

 

These are the printer settings:

2021-02-08 08_55_10-Window.jpg2021-02-08 08_55_41-Window.jpg2021-02-08 08_55_56-Window.jpg

 

Under "Randlayout" (English: border layout, I guess) I tried all the options but non of them resolves the issue.

 

Those are the acrobat settings:

 

2021-02-08 08_58_21-Window.jpg

Any help or hint is greatly appreciated!

-Tobi

1 ACCEPTED SOLUTION

Accepted Solutions
starkbw
Author
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Message 5 of 5
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HP Recommended

We did a lot of testing, and finally achieved our desired behavior. Instead of using the PCL driver we tried the HPGL2 and the PS driver. with both acrobat behaves as expected.

View solution in original post

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starkbw
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The really strange part is, if I print the same file with the same settings from Foxit reader instead of Acrobat DC everything is just fine.

Strangely we didn't update Acrobat, the only thing that changed was the printer driver and its firmware, before the change Acrobat printed just fine.

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Repairatrooper
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HP Recommended

Turn off the select source based on PDF settings and that may solve the problem

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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starkbw
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Thank you very much for the reply. it solved the problem indeed. However, the feature of automatically selecting the paper size, especially with large scale plots (we have plans that are up to 3 m long) is very convenient.

Before the update it work just fine. And it also works in foxit reader. Is there anyway that we can get acrobat and this poltter to work together as they used to?

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starkbw
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Message 5 of 5
Flag Post
HP Recommended

We did a lot of testing, and finally achieved our desired behavior. Instead of using the PCL driver we tried the HPGL2 and the PS driver. with both acrobat behaves as expected.

View solution in original post

Was this reply helpful? Yes No
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