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HP office jet pro 6960
macOS 10.12 Sierra

When I go to finish setting up the basic driver for my HP office jet pro 6960, it asks for my postal code and I tried many times with my postal code location but not succeeded.  what is the wrong? please help me to finish the setup setting.

 

Screen Shot 2017-08-25 at 16.35.54.png

1 REPLY 1
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@am2812

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP OfficeJet Pro 6960 All-in-One Printer. I read that you're installing the HP Easy Start program and it is not accepting your zip code. 

 

It may not be working because these are not the full featured drivers. Please try the following steps to install the inbuilt printer drivers in Mac OS:

 

1.) Click the Apple menu icon, and then click System Preferences.
2.) Click Printers and Scanners, Print and Scan, or Print and Fax.
3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.
4.) Click the Add button.
5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.
6.) Click the Use or Print Using box, and then select the name of your printer.
7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list. 8.) Try to print.

 

I hope this helps. Let me know. Good luck! 🙂

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