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Microsoft Windows 10 (64-bit)

I have a Design Jet T630.  It has been working fine, but I have not used it in the last 6 months.  Now it tells me it is off-line.  I am connected via ethernet.  All connections are secure.  I have rebooted both the computer and the printer yet it is still off-line. How do you get it back on line?

I fixed it, some how the IP address changed.  I do not understand how that happens!  It is really frustrating.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need to make sure that the IP address that the driver is set to matches the IP address on the printer. On your PC go to control panel>devices and printers and then right click on the icon for your printer and select 'printer properties" from the drop down menu. Click the ports tab and see what port is check marked. If the port is not a Standard TCP/IP port with an IP address that matches your printer's IP address that is the problem and you need to add a new Standard TCP/IP port with the correct address or Host name referenced.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2
HP Recommended

You need to make sure that the IP address that the driver is set to matches the IP address on the printer. On your PC go to control panel>devices and printers and then right click on the icon for your printer and select 'printer properties" from the drop down menu. Click the ports tab and see what port is check marked. If the port is not a Standard TCP/IP port with an IP address that matches your printer's IP address that is the problem and you need to add a new Standard TCP/IP port with the correct address or Host name referenced.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I have found in windows that if a printer is "Offline" and it is the correct (PORT/IP ADDRESS) that is is the SNMP status that needs to be configured or "unchecked" Then it just magically comes back online.  12345.JPG

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