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kdbramer
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printing

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Microsoft Windows 10 (64-bit)

everytime I print with a new cartridge is says collect reward for using hp cartridge

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Chimney_83
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Thanks for the reply, please follow the procedure mentioned below to disable HP Rewards from popping up.

 

Open devices and printers using the control panel. 

Right-Click on your printer icon in devices and printers.

Select printer properties. 

Select the ports tab.

Uncheck the option on the bottom that says 'Enable bidirectional support' and click on the OK button. 

Restart the computer. 

This will stop the computer from any pop-ups regarding HP Rewards. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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Chimney_83
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Greetings @kdbramer

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to claim the ink reward for your printer, is that right?

Not to worry, I will be glad to assist you. 

Are you facing any issues with the printer?

 

Ink rewards program has been discontinued cannot be claimed.

Refer to this HP Page to know more. 

 

Let me know if this helped.

Chimney_83
I am an HP Employee

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kdbramer
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i really wasn't looking for anything, just annoying to get it to come up every time I pring?

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kdbramer
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can you help me get rid of this each time I print?

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kdbramer
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I gues there is no answer to this question about the message coming up after each time I print?

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kdbramer
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don't give a hoot about the reward.  just very annoying!

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Chimney_83
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HP Recommended

Thanks for the reply, please follow the procedure mentioned below to disable HP Rewards from popping up.

 

Open devices and printers using the control panel. 

Right-Click on your printer icon in devices and printers.

Select printer properties. 

Select the ports tab.

Uncheck the option on the bottom that says 'Enable bidirectional support' and click on the OK button. 

Restart the computer. 

This will stop the computer from any pop-ups regarding HP Rewards. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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