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replace printhead and/or RIDS?

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Microsoft Windows 10 (64-bit)

Hi all,

Hope i could get some technical support here on a sunday 🙂

I have a designjet T830, these things happened:

- black ink was clogged: cleaned the printhead via the menu several times

- black ink leaked

- wouldn't print anymore because paper was not recognised: opend up the printer, cleaned the plastic of the line sensor + the brush

now my question: on the picture you can see the black leaking from the printhead ...should i replace the printhead or can it be saved ?


Could the problem lay elsewhere ? like the RIDS ?

According to the manual i need to replace the printhead when installing a new rids.

New RIDS and Printhead are like 1/4 of the price of the machine.


2020-05-03 07.31.17.jpg

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Can you share with me the SVS picture? about the leakage you can test it from the Extended support menu (RIDS Test).

I am an HP Employee.
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