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‎09-08-2021 06:22 AM

HP Recommended
Product: designjet 5500

can someone help please. i keep getting a message to replace the magenta ink cartridge. i have purchased a new one and the message will still come up. it pops up after checking the printhead cleaners which i have changed too. any help would be appreciated

3 REPLIES 3

‎09-08-2021 08:29 AM

HP Recommended

Can you clarify, is this printhead or ink cartridge?

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‎09-09-2021 04:28 AM

HP Recommended

It's the printhead, thanks

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‎09-09-2021 02:22 PM

HP Recommended

Please refer to this document with troubleshooting steps: https://support.hp.com/ca-en/document/bpp03888

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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