z6100 Paper Jam

[D Hook]

Have a friend with a Z6100.  Said he was printing something and the carriage just stopped.  Shows a Paper Jam error and 86:01 error.  He says he's certain no paper is in the paper path but can't get the error to clear.  He's blown out the paper path.

I've never seen the machine so I'm trying to help diagnose from across town.  86:01 says it's a scan axis too short.  But manual also says could be an encoder problem or carriage servo problem.  Will probably go over and do a diagnostic test but was wondering if anyone else had a paper jam error code they couldn't clear.

[Mikeg81]

Hi,

Probably is the belt or the carriage stopper located on the far right.

Could also be the carriage latch.

[D Hook · Accepted solution]

Thanks Mike.

Ran over and looked at it and turns out the belt has shredded and is jammed in the idler pulley.  I managed to get it unjammed and the carriage moved freely so was able to reboot and the paper jam is gone.  But the belt jammed again so looks like we'll be replacing the belt.

Thanks again for the quick reply!

[Mikeg81]

Sounds like an easy fix 🙂

Glad to help.

[RubenMarquez]

hi, i have the exact problem. like you said the belt was jam  and shredded, my question for you is did you buyed the belt how much and where. thanks

pd, sorry for the broken english