cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 3
54 41 2 9
Message 1 of 5
544
Flag Post

Design Jet T2500 not loading paper

HP Recommended

The T2500 will not load paper from either roll, I tried a new roll of paper with same results, the carriage keeps going back and forth looking for the edge, loading in and keeps saying correcting skew. too bad you cant load video to show what its doing. Please help, Thanks

4 REPLIES 4
Highlighted
New member
3 3 0 0
Message 2 of 5
Flag Post
HP Recommended

I have the same issue, it’s happening on tray 1 so I switched tray 1 roll with tray 2 roll and tray 1 started to work but now it’s doing it on tray 2 so I thought it was the roll itself. So I swapped the roll with a new roll and still get skewing message. Cleaned encoder strip and still skewing. Only thing I can think of is the software.

0 Kudos
Highlighted
Level 12
Level 12
6,030 5,983 648 1,531
Message 3 of 5
Flag Post
HP Recommended

Most likely the line sensor is dirty, this is different than the encoder strip. The line sensor is mounted on the carriage on the left hand side. This is the sensor that detects page sides and leading edge so I would check that first. Hard to see but I would use a moist q-tip to clean it.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Highlighted
New member
3 3 0 0
Message 4 of 5
Flag Post
HP Recommended

Thats what i was thinking, ill give it a try and let you know i was pressed for time the last time i was working on it.

0 Kudos
Highlighted
New member
3 3 0 0
Message 5 of 5
Flag Post
HP Recommended

the problem is within the carriage sensor/eye not being able to read paper loaded because of residue left from ink. You have to remove the sensor/eye from the right side of the carriage it is 2 screws and should be very easy to do and accessible even with the carriage docked. I wouldn't recommend using a q tip as it is quite deep inside. It worked for me thank you guys.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation