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‎09-14-2019 09:41 AM

HP Recommended
Product: DesignJet 510

I own a DesignJet 510 and I have recently experience trouble with the printer not wanting to continually print pages. I am printing on Plain Paper for Blueprints and the printer will randomly (sometimes after 1 page and then sometimes after 2 or 3 pages) will ask "Load Paper"  even though the paper is lined up and no jams have occurred. This is very annoying especially when you are trying to print a multi page document. I am using HP Brand Plain Paper....

I have checked several times and the paper is aligned properly with the feed line when asked "Load Paper" occurs.

Any suggestions for troubleshooting would be appreciated.

RRE1

2 REPLIES 2

‎09-14-2019 10:52 AM

HP Recommended

Could be a problem with the TOF sensor. Should be a diagnostic you can run to determine if the sensor is working properly or not.

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‎09-14-2019 11:20 AM

HP Recommended

Any link or guide to running this diagnostic?

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