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Message 11 of 24
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Message 12 of 24
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Hello,

 

Any update about the service plot?

I am an HP Employee.
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Message 13 of 24
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Dear Ouccema,

 

I'm not able to past the uploaded file link here im getting this error 

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

 

Kindly advice me how can I provide you service plot file.

 

Kind regards

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Message 14 of 24
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Your firmware is up to date so that's good. Your initial post indicates you were able to print PDF's previously but no longer can. That could not be possible if your model is L2Y25A because as I mentioned previously that it not a PostScript printer and non PostScript printers are not able to print PDF's.

 

Are you able to print any files at all? If so which types?

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Message 15 of 24
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can you share the EDP, diagnostic package?

I am an HP Employee.
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Message 16 of 24
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Dear Semaphore,

Some of the files I cant print PDF and JPF mostly  I get error (File format is not supported  file formats: JPEG,TIFF,HP-GL) mostly i print pdf and jpg what you think is issue.

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Message 17 of 24
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If you are able to print some PDF's but not others then it is most likely a bad or corrupt file.

Please answer this question with a yes or no answer. Have you been able to successfully print PDF files on this printer previously?

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Message 18 of 24
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https://imiksa-my.sharepoint.com/personal/younus_mohammed_imi-ksa_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fyounus%5Fmohammed%5Fimi%2Dksa%5Fcom%2FDocuments%2Fservice%20plot0plot


Dear Ouccema,

 

I have add service plot and EDP diagnostic package in OneDrive please see above link.

 

Kind regards,

Younus

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Message 19 of 24
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Hello ,

 

 i can't access to your SharePoint , i think the easiest way is wetransfer

I am an HP Employee.
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Message 20 of 24
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Dear Ouccema,

I changed permission you can access. Other external cloud services not allowed to use.

 

 

https://imiksa-my.sharepoint.com/personal/itsupport_imi-ksa_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fitsupport%5Fimi%2Dksa%5Fcom%2FDocuments%2FService%20Plot

 

 

 

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