Resolve Windows 10 or update issues on HP computer or printer– Click Here
Brand new printer, set up correctly for wireless printing, but every time I try and print anything, it picks up extra sheets of paper and then jams up. Only works if I load one sheet at a time.
Welcome to the HP Support Community. I'd be happy to assist you with the paper jam.
Please try these steps - Paper Jam Error
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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Asmita I am an HP Employee
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