Appels interurbain

[KhalidCss]

Bonjour,

J’utilise actuellement le téléphone Poly E100 en mode Microsoft Teams. Dans notre environnement, nous avons mis en place un système de code d’autorisation pour les appels interurbains. Lorsque je compose un numéro de type 91819595xxxx, le téléphone me demande d’entrer le code, comme prévu. Cependant, même en saisissant le bon code, j’obtiens un message indiquant que le code est incorrect.

À noter que lorsque le Poly E100 est configuré en mode SIP uniquement, l’appel est acheminé correctement avec le même code, sans problème.

J’ai rencontré un problème similaire avec les téléphones Yealink MP56 en mode natif Teams. Ce dysfonctionnement a été corrigé suite à une mise à jour de l’application Teams (Android) sur ces appareils.

Pensez-vous avoir une solution à cela svp?

[M_Salman]

Hello @KhalidCss, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

Please note that this community page is for the English forum. We kindly request that you please check the region and contact our support through the provided link below for further assistance.

https://support.hp.com/us-en/poly

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Regards,

Salman

[KhalidCss]

Sorry for that, 

I'm currently using the Poly E100 phone in Microsoft Teams mode. In our environment, we have implemented an authorization code system for long-distance calls. When I dial a number like 91819595xxxx, the phone prompts me to enter the code, as expected. However, even when I enter the correct code, I get a message stating that the code is incorrect.

Note that when the Poly E100 is configured in SIP-only mode, the call is routed correctly with the same code, without any issues.

I encountered a similar issue with Yealink MP56 phones in native Teams mode. This issue was fixed following an update to the Teams app (Android) on these devices.

Do you think you have a solution for this, please?

[M_Salman]

@KhalidCss, Welcome to the HP Support Community!

We're here to help you on the issue.  Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. Private Messages - HP Support Community

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman