Device stuck in Android Recovery

[BRiComp]

Current issue: Device stuck in Android Recovery, only shows ‘Try Again’ and ‘Factory data reset’, cannot confirm reset, four-corner reset fails.

Can you provide the USB recovery image and instructions for the Trio C60 since I cannot get into the ADB option?

[Meghana_10 · Accepted solution]

Hello @BRiComp, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Factory Reset Using USB Method:

a. Prepare a USB Flash Drive:

• Format the USB flash drive using FAT32.
• Download the PVOS recovery image from the Poly Lens website. Note: You may need access to the Poly Lens account to download the software.
• Copy necessary configuration files as noted in the Trio C60 manual to the root directory of the USB flash drive.

b. Perform the Reset:

• Insert the USB flash drive into the correct port on the Trio C60.
• Power on the device.
• If the option becomes available, proceed with following the on-screen instructions to install from USB.

2. Ensure the USB flash drive is formatted correctly and contains all necessary files for the Trio C60.

3. Try the Four-Corner Reset again by ensuring that you press the four corners as outlined in the procedure:

• Power on the Trio C60.
• When the Poly logo appears, press and hold the four corners of the LCD screen simultaneously until the Mute keys start flashing, indicating the restart of the reset process.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @BRiComp,

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[BRiComp]

Thanks for the suggestions. Unfortunately none of the options work - 4-corner reset does not function (works fine on other C60s) so it appears this device has been bricked unless there is someway to brute force access to the Android OS.

[Meghana_10]

@BRiComp, Welcome to the HP Support Community! 

Looks like there might be a hardware issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 
Meghana