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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-19-2018 12:21 PM

HP Recommended

Can you guys recommend a headset that you know for certain works with the polycom 331...

 

Do we need the lifters?

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‎02-20-2018 12:40 PM

HP Recommended

Figured it out! The RG9 to 2.5mm male adapter was bad, two of them in fact. I found a brand new one still in its bag, plugged it in, and walla, two-way communication!

 

2200-11095-002 Rev A was the culprit.

 

Now hopefully that explains my frustration with this. I had tried (what I thought) was everything and followed all the guides and you guys advice. 

Makes sense now why some other setups were working and these new headsets were not (adapters were not new). 

 

Thanks!

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‎02-20-2018 09:48 PM

HP Recommended
Glad to know your problem is resolved and thanks for sharing the resolution.

Take care.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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