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‎06-02-2026 04:43 AM

HP Recommended

Hi,
We recently purchased 5 Poly Trio C60 E927 devices. Out of those, only 1 device is working properly. The other 4 devices are not allowing firmware updates, and we are also unable to gain admin control access.
All 4 devices are currently running firmware version 5.9.5.3153. We have tried multiple methods to configure SIP settings, but we are still unable to control or manage the devices.
I have attached the serial numbers of the affected devices below for your reference.

 

S/L:

482567D9E927

482567D9E92C

482567D9E8EA

482567D9E912

482567CDEE69

 

 

 

1 REPLY 1

‎06-02-2026 11:00 AM

HP Recommended

Hello @773072, Welcome to the HP Poly Support Community. 

 

Thanks for reaching out about your query regarding the Poly Trio C60. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

Since multiple devices are facing the same issue, the next best step would be to contact our HP Support Team for further assistance. If your devices are still under warranty, they will be able to guide you through the warranty claim process and provide the appropriate support.

 

https://support.hp.com/us-en/poly

 

Take care and have an amazing day!

I'm an HP Employee.


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