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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-25-2025 02:24 PM

HP Recommended
Product: Poly E300

Poly E300 connected to Genesys Cloud (firmware 8.2.2.1176) phones sporadically freeze up. Re-boot fixes issue but seems to come back after a while. Phone is very slow to dial out. Display does not display correct numbers and may jump to different screens. Maybe a phone CPU or cache issue? Issue caused by receiving certain traffic or packets?

 

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2 REPLIES 2

‎07-25-2025 02:48 PM

HP Recommended

Video - https://share.univerge.blue/us4/s/6iTASjxJ24a82lrqYcUfqx003f44f1 

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‎07-25-2025 05:32 PM

HP Recommended

Hi @kspittman Welcome to Poly HP Support Community.  
 

It looks like this may need direct support from our technical team. I encourage you to contact HP Support, where our engineers can take a closer look and help sort it out. You’ll find the contact link below.
https://support.hp.com/us-en/poly

  

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman


 

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