Poly Lens config won't push local admin password to EDGE E100

[Amiro2k]

Using Poly Lens dashboard to push config to a EDGE E100 device works just fine except for local admin password. Everything is properly push to the device when resetting it but it keeps asking for admin password as it provisionned and rebooted. The phone can call with no problem and all other configs are successfully applied on the device. Local admin is set in Poly Lens in a Site policy level. E100 is at latest firmware version 8.4.1.0062. It this could be fixed or prompting for an admin password is part of the reset process?

Thanks in advance for your help and have a nice one!

[Meghana_10]

Hello @Amiro2k, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Edge E100.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

It sounds like you are encountering an issue where the Poly Lens dashboard is able to push configurations to your Poly EDGE E100 device successfully, except for the local admin password. Even after reset, the device still prompts for an admin password during provisioning and rebooting.

1. Firmware Version: Ensure that the device is indeed running the latest firmware version. As you mentioned, the EDGE E100 is at version 8.4.1.0062, which should support the features configured via Poly Lens.

2. Site Policy Settings: Double-check the site policy settings in Poly Lens, especially focusing on the section where the local admin password is configured. Ensure that there are no syntax errors or incorrect entries.

3. Password Synchronization: Sometimes, devices may require a manual synchronization step to align with the Poly Lens settings fully. Consider manually entering the password on the device to see if subsequent updates apply the policy correctly.

4. Reboot and Retry: Try rebooting the device manually after the configuration push to see if it synchronizes the password setting.

5. Poly Lens Logs: Check logs in Poly Lens for any errors or warnings associated with password setting. This might provide further insight into what might be preventing the password update.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Amiro2k]

Hi Meghana,

Thanks for your reply although I double check every settings before posting here. Password is OK and nothing in the audit log regarding this... I checked all the points you mentionned and anything looks wrong there. It just won't pick up the password set in Poly Lens as its resetting and picking up configurations from Poly Lens... I'll keep trying to get this solved...

Amirok2

[Meghana_10]

@Amiro2k thank you for your response. 

We're here to help you tackle that issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

Meghana 

[Amiro2k]

Oh great then! You mean the Ask the Community icon which starts a new conversation? Because the link provided gives me this error:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

By the way I deleted the device et onboarded it again with the same result. Everything works fine and device is provisionned OK but the local admin...

Thanks!

[Meghana_10]

@Amiro2k Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet! 

We've exhausted our troubleshooting options here, so we recommend taking the conversation to our technical support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

You can reach our HP India Technical Support team at https://support.hp.com/us-en/poly. Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Meghana 

[Amiro2k]

Hi Everybody,

I found out what was wrong and it was a setting set to OFF. Once enable, the E100 device reset well without prompting for the admin password...

Thanks all for your help!

Have a nice one!

[Amiro2k · Accepted solution]

Sorry I forgot the to show what was the solution...

[Meghana_10]

@Amiro2k Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?"! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Regards, 

Meghana