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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-04-2014 02:23 AM

HP Recommended

I've updated the firmware to the lastest version available in the web.

 

After the update, which was successful, the device will continuously reset every 45 seconds.

 

I have done the factory reset but the device is still doing the same, reboot after 45 seconds.

 

What can I do?

 

Thanks in advance.

2 REPLIES 2

‎08-06-2014 06:38 AM

HP Recommended

We saw this also, but power cycling the device stopped it happening again.

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‎08-06-2014 02:12 PM

HP Recommended

Ensure that you do not have a provisioning server or Lync handling your updates. I had an issue where I would update the Phone and Lync would overwrite the firmware and then the provisioning server would then downgrade and it became in infinite loop of firmare updates.

 

 

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