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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-27-2025 03:20 PM

HP Recommended
Product: Trio C60-M

Hello,

We are having problems with Poly Trio C60 as Zoom Rooms controller. After we update to Poly software version 9.0.1, the device no longer will communicate on the network. We cannot access the web interface of the device, and can not ping it.

I was advised to try factory resetting the device, which I did, but still seeing the same issue. I did see an error message after factory reset that said "Invalid Provisioning Details" right before the device went offline.

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1 REPLY 1

‎01-27-2025 05:06 PM

HP Recommended

Hi @sysadmin11 Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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