Unable to update Polycom Trio C60 from Web UI

[Adam334]

Hi HP,

I am trying to use a polycom Trio C60 as a Zoom room controller but out of the box has the firmware version 5.9. I am trying to update this using the instructions here. https://docs.poly.com/bundle/polyvideomode-ag-4-3-0/page/updating-a-paired-poly-trio.html .  But this does not work, the phone does not reboot or react to the update request.

I also tried to update from a USB but the instructions here. https://docs.poly.com/bundle/trio-c-ag-9-0-0/page/update-pvos-using-a-usb-flash-drive.html dont match what i see in poly lens. There is no download for PVOS anywhere from what I can see.

Thanks,

Adam.

[M_Salman]

Hi @Adam334, Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Adam334]

I contacted HP Support.

What seems to work is.

1) Factory Reset the phone

2) initialise the phone as a teams phone

3) go into settings and enable Web Server with HTTP/HTTPS

4) Log onto the web server for the phone

5) update to the oldest FW option (8.1.5)

6) Update to the latest FW option

Before I was setting it to generic profile or the Poly Connect option on the phone. Which I had no luck with.