• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎07-22-2015 12:56 PM

HP Recommended

Hi I have a VVX 600 SW/ 5.0.1.7 that I am trying to hook up a VVX Expansion module to. I have 4 VVX Expansion module that do not power up at all. That tells me that I must be doing something wrong. I have seen the start up guid on these and have set it up in the way it shows. Is there a setting in the phone or on the inerface that gives power to the AUX port? Or something els i may be doing wrong?

1 REPLY 1

‎07-22-2015 03:03 PM

HP Recommended

UCS 5.0.x is not supported.  The Expantion module will not power on if you are not on a supported version of code. In 5.x you need to be on at lease 5.1.x.

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/technical/products/vo...

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.