0xc0000005 - Unexpected parameters

[Bob_ex]

I frequently get the error message (every few minutes)

SmartAudio3.exe - System Error
Exception Processing Message 0xc0000005 - Unexpected parameters

Running diagnostics shows nothing. I've reinstalled the audio drivers.

Where do I go from here?

Thanks.

[Deep_World]

Hi @Bob_ex,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which version of Windows are you running (Windows 10 or 11)?
• Did this error start after a recent update or driver installation?

Here are a few troubleshooting steps you can try :

• Reinstall OEM audio drivers (not just update): Go to the HP support page for your exact PC model and download the full audio driver package provided there. A clean reinstall often resolves SmartAudio3.exe issues better than updating through Device Manager.
• Disable SmartAudio startup: If the error persists, you can temporarily disable SmartAudio3.exe from starting with Windows. Press Ctrl+Shift+Esc, go to the Startup tab, and disable SmartAudio. This won’t remove your audio functionality but may stop the pop-ups.
• Check for corrupted system files: Run sfc /scannow in Command Prompt (as Administrator). This scans and repairs Windows system files that could be triggering the 0xc0000005 error.
• Update BIOS/Chipset drivers: Sometimes audio-related errors are linked to outdated firmware or chipset drivers. Check HP’s support website for the latest updates for your model.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World