2T4T0UC#ABA HAVING ISSUES WITH AUDIO IN THUNDERBOLT 3

[MICHAEL093074]

[ Edited SN ] 2T4T0UC#ABA HAVING ISSUES WITH AUDIO IN THUNDERBOLT 3  

[Hawks_Eye]

Hi @MICHAEL093074 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing that—and I’m sorry you’re facing audio issues through Thunderbolt 3 on your HP ZBook Fury 15 G7. When a high-performance workstation like this doesn’t deliver expected sound output, especially through a premium interface like Thunderbolt, it can be incredibly disruptive.

Let’s walk through a few targeted steps to help restore audio functionality:

 

1. Check Audio Playback Device Settings

Sometimes the system defaults to the wrong output device when a Thunderbolt dock or monitor is connected.

• Right-click the speaker icon in the taskbar and select “Sounds”.
• Go to the Playback tab and look for the Thunderbolt-connected device (e.g., DisplayPort Audio, USB-C Audio).
• Select it and click “Set Default”, then Apply.

 

2. Update Thunderbolt and Audio Drivers

Outdated or mismatched drivers can prevent proper audio routing through Thunderbolt.

• Visit the HP ZBook Fury 15 G7 driver page and download the latest:
  • Realtek Audio Driver
  • Intel Thunderbolt Controller Driver
  • Thunderbolt Firmware Update Utility

Install each one, then restart your system.

 

3. Verify BIOS Thunderbolt Settings

Audio passthrough may be disabled at the firmware level.

• Restart your laptop and enter BIOS (usually by pressing Esc or F10 during boot).
• Navigate to Advanced > Port Options or Thunderbolt Configuration.
• Ensure Thunderbolt is enabled, and Security Level is set to No Security or User Authorization.
• Save changes and exit.

 

4. Test with Alternate Thunderbolt Device

If possible, connect a different Thunderbolt dock or monitor with audio output to rule out hardware-specific issues. This helps isolate whether the problem lies with the laptop, the cable, or the connected device.

 

5. Run HP Hardware Diagnostics

HP’s built-in diagnostics can help detect audio hardware faults.

• Press Esc during startup, then select F2: System Diagnostics.
• Run the Audio Test and note any errors or failures.

You deserve reliable, high-fidelity audio from a workstation of this caliber—and I’ll support you every step of the way.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye