cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
420
Flag Post

5.1 audio but only one jack

HP Recommended
Pavilion 590-p0044
Microsoft Windows 10 (64-bit)

I just purchased a Pavilion 590. Store advertisement said 5.1 audio. I go to set it up and there is only one jack in the back for audio out. I checked HP's website and it says if the required jacks aren't present you have to buy hardware for it to work? What is the hardware and where do I get it from. I've already set up the computer with all my software and configurations. Really don't want to take it back at this point.

2 REPLIES 2
Highlighted
Level 19
Level 19
86,220 86,105 10,947 23,511
Message 2 of 3
Flag Post
HP Recommended

@69Superbee 

 

>>>> Store advertisement said 5.1 audio

 

Well, with ONLY one Speaker out port (green port) at it back, I can say the advertisement is a fake. But if you wish to try, please use

 

       https://au.creative.com/p/sound-cards/sound-blaster-x-fi-surround-5-1-pro

 

or

 

       https://www.bestproducts.com/tech/gadgets/g1422/external-sound-cards-for-pc-or-mac/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Highlighted
Level 12
Level 12
6,329 6,314 602 1,379
Message 3 of 3
Flag Post
HP Recommended

Hi,

 

Realize this thread is old but some motherboards with 4 or 6 channels don't have the black (Rear Surround) and orange (Subwoofer and Center) jacks.

 

HP's onboard audio should use the blue jack for both line in and rear surround speakers out, and the pink jack for both mic input and subwoofer/center out.

 

Therefore, whenever you want to use any of these jacks for a different function, you will have to manually remove one jack connector and plug in another.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation